Your Mission

• Global

• Represent the ATR Customer and Support Services organization in Asia and Pacific region.
• Developing and executing the ATR support business strategies in the region of responsibility, in strict coordination with HQ, to achieve short and long-term goals.
• Fulfill the assigned financial objectives of revenue, debt level, service gross margins, OPEX, etc. as periodically defined in the budgeting process
• Lead the Support & Services team in Singapore according to ATR leadership model & values while fostering a high performance culture
• Collaborate closely with the aircraft sales team to support & enable sales campaigns in the region
• Develop after-market products sales in accordance to HQ strategy & roadmap
• Build close relationships with ATR air operators in region through permanent engagement
• Improve customers satisfaction through supporting them in increasing ATR fleet profitability, availability, cost efficiency
• Ensure full compliance with internal rules, regulations & policies in accordance with local and international legal requirement (including but not limited to HR, Ethics & Compliance, Health and Safety, etc.)
• Maintain a close relationship with all stakeholders including SVPs, Managers, Customers, Key-Decision makers and external Service Providers / Suppliers
• Lead processes to define and address solutions customer related crisis situations, coordinating internally and externally to ATR

• About the team:
• 
  
• Has regular & meaningful engagement with the team members to understand their challenges and is an enabler for the needed performances
• Leads by example & inspires the team to meet the highest standard of excellence in supporting the customer & fulfilling the company’s financial ambition
• Sets objectives (collective & individual) in line with the company’s vision & ambition and ensures monitoring of the team performances
• Is a developer of people by coaching, training, mentoring and counseling key employees (Management Team and talents)
• Communicates / cascades regularly on the company’s situation
• Develops the local work force by supporting scouting of young professional and manage a pool of local talents
• Maintains a high performance culture through clear objective & accountability
• Understands, follows & preaches HQ’s leadership model & values

• About the customers:

• Builds and maintains dependable relationships with Customers’ senior management
• Maintains an effective after-sales customer support strategy together with the stakeholders
• Ensures that Singapore center is enabling a higher profitability of our operators in the region (ensuring high level of availability of the fleet, collaborating in operating cost reduction efforts including on services)
• Has a clear & granular understanding of the customer situation & issues
• Provides synthetic & clear view to Headquarter of customer’s pains – be an escalation point for customers & an enabler with the central teams
• Drives excellence in the way we operate to deliver the highest standard of support and services to our customers

• About the company:

• Builds and maintains dependable relationships with Customers’ senior management
• Maintains an effective after-sales customer support strategy together with the stakeholders
• Ensures that Singapore center is enabling a higher profitability of our operators in the region (ensuring high level of availability of the fleet, collaborating in operating cost reduction efforts including on services)
• Has a clear & granular understanding of the customer situation & issues
• Provides synthetic & clear view to Headquarter of customer’s pains – be an escalation point for customers & an enabler with the central teams
• Drives excellence in the way we operate to deliver the highest standard of support and services to our customers

About you

• Field of study : Degree in industrial engineering (preferably aeronautics))
• Expérience : have more than 15 years' experience in the aviation industry
• Technical background and knowledge of customer support and services operations, as well as technical, spare parts, logistics support and training.
• Management of a multicultural team up to 50 FTEs
• Development of strategic & business vision
• Understanding of Asian culture and multicultural environment
• Corporate finance and Business Administration
• Understanding of airlines Operations, Industry and economics
• Ethics & Compliance high standards
• Strong leadership, great communication & interpersonal skills
• Walk the talk mindset
• Be able to excel in high-pressure situations
• English speaker, good command of French language is a plus, and knowledge of Italian is a nice to have
• … but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!